If you have a question please email: info@michellehartonart.com and I will get back to you as soon as possible or call 00353-(0)87-2210997.
Alternatively you can contact me through my Instagram or Facebook page @michellehartonart
ORIGINAL ARTWORK
DELIVERY COSTS
FREE worldwide delivery on all items over €500
For items under €500:
Flat rate for Ireland €5
Flat rate for rest of world €10.00
~ Please note while every effort has been made to present the artwork as close to the original colours as possible, colours may differ slightly from how they appear on your screen due to varying monitor settings.
ORDERS AND DELIVERY TIMES
All original artwork comes with a certificate of authenticity.
For many of my paintings I do not add the final layers of protection until the painting is sold so please allow up to 5 days extra on top of delivery time for finishing and drying.
For paintings already completed they will be posted in 1-2 working days.
Orders are shipped from Cavan, Ireland so please allow extra time for delays caused during busy holiday periods, weather issues and for international deliveries.
PACKAGING
To reduce the environmental impact of my business I try to reuse boxes and packaging when possible. I am a self confessed and proud packaging hoarder! If you’ve ever looked at a nice sturdy box and thought “that’s a good box, I’m going to keep it” then you know the feeling. I also purchase my bubble wrap as much as possible from a Dublin based company called Green Bubble who sell used bubble wrap from companies and in turn save it from landfill. Their unique service reduces Ireland’s demand for raw materials and improves our CO2 footprint whilst keeping materials in the circular economy. So your outer packaging may not look like brand new, (but lets face it, most of that usually goes in the bin) but please know it’s clean, will keep your order safe and helps protect the environment.
CUSTOMS DUTIES
Orders that are shipped to countries outside the Europe Union may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment subject to such import taxes, customs duties, and fees (which are levied once a shipment reaches your country) must comply with them and I cannot be held liable whatsoever. Additional charges for customs clearance must be borne by the recipient. I have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, so please contact your local customs office for further information. When customs clearance procedures are required, unfortunately it can cause delays beyond my original delivery estimates.
RETURNS
I want you to be fully happy with your new artwork so if an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing the painting securely and for the cost of return delivery. Once the piece has been safely returned with its certificate of authenticity you will receive your refund minus postage costs if they have been paid.
All work is very carefully packaged to arrive with you safely. If you receive an artwork that has been damaged in transit, please contact me within 7 days with a photograph of the damage.
LIMITED EDITION CANVAS PRINTS
Complimentary Global Shipping
To ensure your artwork arrives safely and quickly, I partner with a premier fine art printer with workshops in the EU, UK, USA, Canada, and Australia. Your piece is produced locally at the workshop closest to you – eliminating customs duties, speeding up transit, and significantly reducing carbon emissions.
Limited Time Offer: Complimentary shipping is currently included on all orders to EU, UK, USA, Canada, and Australia for limited edition canvas prints. Due to rising courier rates, this free shipping window may change, so reserving your edition today secures the best price.
Estimated Timelines
- Production Time: 2–5 business days
- Shipping Time (Post-Production):
- Europe & UK: 2–5 business days
- USA & Canada: 3–7 business days
- Australia: 4–8 business days
All orders include full door-to-door tracking. Delivery times may vary slightly depending on peak holiday volumes or local carriers, but every effort is made to deliver your piece as swiftly as possible.
Certificate of Authenticity
Every print includes a signed Certificate of Authenticity along with a hand-signed, serial-numbered label to affix to the back of your canvas. To ensure it arrives in pristine condition, this dedicated provenance package will be sent to you separately directly from my studio.
If you would like to order from a country not listed please get in touch at info@michellehartonart.com
Limited Edition Canvas Prints Order Policies
Cancellations & Modifications
Because each piece enters production quickly, cancellations or changes (size and frame selections) are only accepted within 7 hours of placing your order. Once an order has been sent to print, it cannot be altered or cancelled.
Please double-check your shipping details at checkout. Orders delayed or lost due to incorrect address information provided by the buyer cannot be refunded, though address corrections can be made if you contact me immediately before dispatch.
Returns & Damaged Items
- Made to Order: Each print is custom produced specifically for you to your chosen size and frame specifications, so I am unable to accept general returns or exchanges. Please refer to the size chart carefully before placing your order.
- Damage Guarantee: Your complete satisfaction is my highest priority! If in the unlikely event your artwork arrives damaged, please send a clear photo or video within 48 hours of delivery, and a brand-new replacement will be produced and shipped to you immediately.
I use professionally colour-calibrated printers, so my prints are as accurate as possible. However, keep in mind that colors may appear slightly different due to screen settings.
PAYMENT OPTIONS
Payment can be made securly and confidentially online through PayPal, Google Pay or any debit or credit card and is processed by Stripe.
If you prefer to pay by bank transfer please contact me for bank details.
I offer payment plans on all artwork, please contact me to arrange a plan that suits you.
This website is installed with an SSL Certificate to ensure secure online shopping and peace of mind.
If you would like to pay by cheque (Ireland only), artwork will only be exchanged once the cheque has cleared.
If you have any questions about your order please contact me and I will be happy to help. My aim is to make you happy!
WONDERING WHAT A PAINTING MIGHT LOOK LIKE IN YOUR HOME?
Feel free to send me an image of your room and let me know the painting/s you are considering and I can show you how they would look like when hung.
Scan this QR code to start a WhatsApp chat with me
All artwork is the sole property of Michelle Harton and is held under copyright
The images, artwork, and contents of this website may not be copied, collected, or used for personal or professional gain without the written permission from Michelle Harton.
All images of artwork, sold or otherwise, are retained by Michelle Harton.
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